Consider Before You Buy
Reducing environmental impact is a cornerstone of shopping with Serenity West.
Got questions about sizing, fabric, or anything else?
Don't hesitate to reach out. We aim to give you all the information you need for a confident purchase.
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Live in Vancouver? Skip the shipping fees and collect your online orders for free.
Simply choose the "Pick-Up" option at checkout. Your order should be ready the next business day, but we'll send you a confirmation email to let you know exactly when it’s set for pick-up.
Pick-up location: 3057 Granville St., Vancouver
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Shipping Within Canada
Within British Columbia, standard shipping is a flat $12 fee; elsewhere in Canada, it's $15.
Regional: 3-5 days
National: 5-10 days
Shipping International - USA
For our U.S. customers, standard shipping is a $20 fee. For all international shipments, a minimum $100 order is required.
Estimated Delivery: Up to 3 weeks
Note: These times are estimates; actual delivery can vary. Extra time may be needed during holidays.
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Within 7 days of receiving your product, send us an email or visit us in-store to start the exchange process.
Note: Sale items are final—no returns or exchanges.
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We are unable to offer refunds or returns.
No store credits will be issued for a product returned.
Holiday Exchanges
You have until January 12th to exchange your item(s) for something of equal or greater value.
*Accessories and sale items are final sale.
Have questions or concerns?